{"id":47311,"date":"2024-04-05T16:00:47","date_gmt":"2024-04-05T14:00:47","guid":{"rendered":"https:\/\/peopleprocesschange.com\/?post_type=case_studies&p=47311"},"modified":"2024-04-18T15:58:53","modified_gmt":"2024-04-18T13:58:53","slug":"realigning-legal-support-through-collaboration-and-feedback","status":"publish","type":"case_studies","link":"https:\/\/peopleprocesschange.com\/nl\/case-studies\/realigning-legal-support-through-collaboration-and-feedback\/","title":{"rendered":"Realigning Operations through Collaboration and Feedback"},"content":{"rendered":"

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Realigning Operations through Collaboration and Feedback<\/h1><\/div><\/div>[vc_column_text]As a major player in the competitive legal industry, our client – a large European law firm with a strong international presence – understood that harmonising their operational support teams with the firm’s primary mission – delivering top-tier legal services\u2014was crucial. By emphasising efficiency and outstanding client service, they aimed to uphold their competitive edge.[\/vc_column_text][vc_column_text css=”.vc_custom_1712332832690{margin-bottom: 0px !important;border-left-width: 3px !important;padding-left: 20px !important;border-left-color: rgba(0,0,0,0.1) !important;border-left-style: solid !important;}”]Client Industry:<\/span> Legal\u00a0Services<\/span><\/strong><\/p>\n

Keywords:<\/span> Organisational\u00a0Change, Behavioural\u00a0Change, HR\u00a0Transformation<\/span><\/strong>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1707141150780{padding-top: 0px !important;}”][vc_column width=”5\/6″ offset=”vc_col-sm-offset-1″]

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THE CHALLENGE<\/h2><\/div><\/div>[vc_column_text]The law firm found itself at a point where its support departments needed to align more closely with the firm’s main objective: providing outstanding legal services to clients. While the firm’s end clients received excellent service from its highly skilled lawyers, there was room for improvement in supporting those lawyers internally. This misalignment caused several issues:<\/p>\n
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  • Lawyers Handling Administrative Tasks:<\/strong> Lawyers often ended up performing administrative work, unintentionally redirecting their valuable time away from client facing work.<\/li>\n
  • Untapped Potential of Support Teams:<\/strong> The talents and abilities of many skilled support team members went untapped, resulting in their underutilisation.<\/li>\n
  • Growing Divide between Legal and Operational Teams:<\/strong> A noticeable rift developed, creating a “us versus them” mindset and straining relationships between legal professionals and support teams.<\/li>\n
  • Unhappiness among Employees:<\/strong> Misaligned goals and lack of effective teamwork caused dissatisfaction across both legal practice groups and operational teams.<\/li>\n<\/ul>\n

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